Runeon keeps run evidence local. When you need help, create a diagnostics package in the app, review it, and send only the redacted contents you approve.
When Runeon shows a Report or Review option for an issue, create the redacted package, review the contents, then choose Send. Advanced users can also open Diagnostics. The app excludes raw logs by default and redacts account identifiers, paths, and token-like values.
Contact support@runeon.app with your Runeon version, macOS version, Apple silicon Mac model, and a short description of what happened.
Use the Customer Portal link inside Runeon Settings for plan changes, cancellation, invoices, and payment methods. If you cannot access the app, email support from the address on your Runeon account.